Why Change is the Best Measure of a VoC Program : The Measurement Minute #11 w. Gary Angel
By Gary Angel
|July 2, 2018
The Measurement Minute #11 with Gary Angel : Change is Good
Far too many VoC programs are essentially static – asking the same questions over and over and over. Stop thinking scoreboard and start thinking research and you can see why shorter, faster, and different is better.
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