Queue Management and Gamification

MEASURE, MANAGE AND IMPROVE YOUR LINES

Queue Management Software

Case Study

BACKGROUND
A Fortune 1000 apparel retailer wanted to improve customer experience at checkout.

EXECUTION
Blended edge-based 3D analytics cameras installed in two dozen locations with proprietary queue recognition machine learning in DM Queue.

LEARNING
Daytime part revealed that store teams were under-allocating to registers and not opening 2nd queues at key inflection points.

IMPACT
Reduced the duration stores were in the worst queue time performance zone by 30% and improved satisfaction by double digits.

Precise Queue Reporting

A flexible and customizable queue tracking interface. Easily and accurately surface line length, time, peaks and forecasts. Analyze any amount of historical data for single or groups of locations or get a window into what is occurring in real time.

Queue Tracking

Easily measure queue times in customizable windows.

Queue Management

Use day-time visualizations to quickly see when queue times peak.

Queue Management Software

Set fully customizable goals and monitor performance over time.

Bad Lines are a Major Driver of Dissatisfaction and Experience Friction

But how do you know if you’re doing a good job?

Good queue measurement lets you answer fundamental questions about operations and customer experience. How long do customers spend in line (not just at the register)? What days/times are problematic? How much do stores differ in performance? Which teams/employees are better and which are worse?

DM Queue provides simple, easy, powerful answers to all of these questions in a robust dashboarding package that’s totally integrated with our People Counting, Display Measurement and Shopper Journey platforms. So you can go from Door to Floor to Cashwrap in one powerful reporting system

People Counting Camera
  • Edge-Based ML Means It works.

    Powerful video processing that can be quickly customized to your lighting and interaction needs

  • It’s practical.

    No video to the cloud. No requirement for massive bandwidth. Easy single camera installation. Little or no impact on store infrastructure.

  • It’s privacy sensitive.

    No face recognition. No PII captured or sent. No video capture off device at all. GDPR compliant with NO personal data added to your privacy burden.

  • It’s inexpensive.

    Modern edge-based ML is remarkably inexpensive for the power it brings. Meaning measurement IS affordable.

Queue Analytics

Predictive Analytics and Alerting Transform Queue Management

The real magic of DM Queue isn’t in reporting though. Because the goal of DM Queue is to help you translate analytics into action. Built-in real-time alerting is your first level of defense against bad customer experience.

But let’s face it – by the time the line has gotten long, you’ve already got a problem. That’s why the DM Queue includes advanced statistical forecasting algorithms that integrate real-time door-count and line state data to forecast line lengths in 5, 10, 15 and 30 minutes.

That means your Store Managers can act BEFORE lines get bad.

Which may seem like the ultimate in Queue Management analytics. But it’s not. Because…

Qme Supports Powerful Virtual Queuing

Add simple, seamless virtual queuing to help solve ANY line management problem. Qme provides robust SMS-based virtual queuing that’s integrated into our queue analytics and occupancy solution. That makes virtual queuing incredibly convenient and powerful.

Qme supports almost any kind of queue: full virtual queues, hybrid virtual and physical queues, event queues, notify-when-ready queues, station-based and counter-serve lines, and even reservation systems. Get the full Qme story

Qme SMS Based Virtual Queuing
Qme Virtual Queuing with Realtime Occupancy

Qme Takes Queue Management beyond Analytics to Action

  • Seamless, No Integration SMS Virtual Queuing

    Powerful queue management with no App or integration necessary.

  • Realtime Occupancy Management and Line Lengths

    Qme works better than other virtual queuing solutions because it knows realtime occupancy and physical line length

  • Any kind of queue

    From pure virtual queues to mixed queues to counter or station-based service to notify when ready or reservation systems, Qme can handle it.

  • Any kind of business

    Qme is perfect for everything from college dining halls to restaurants to luxury gyms and pools to customer service, government buildings and stadiums and events.

Request a Demo

The best way to evaluate ANY enterprise software? See it in action.
Drop us a line and we’ll set up a time to walk you through DM1 and answer any questions you have.


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