The Measurement Minute by Gary Angel

Retention has become a critical problem for many businesses and for retailers, current retention woes are just icing on an already dismal cake. Churn rates in retail are staggering – and that was true even pre-pandemic. Many new employees don’t last a year. Almost half don’t last 90 days.

That kind of brutal churn is one of the reasons why Associate measurement is critically important in retail. Good measurement lets you understand the true impact of churn on store operations. It gives you tools for minimizing that impact and hiring, training and allocating new hires more effectively. It even gives you way to help move knowledge from the front-line to Corporate.

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