Breaking down a bad curbside pickup experience
Breaking down a bad curbside pickup experience
By Gary Angel
|July 6, 2020
The Measurement Minute by Gary Angel
A lot of bad curbside pickup experiences are caused by 2 basic mistakes: not having a busy-time/overflow strategy and misusing core technologies like VRUs. An experience can work fine during normal operations and then utterly break-down when things get busy. The Measurement Minute breaks down a terrible Home Depot experience and suggests a few simple changes that would make the experience infinitely better.
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