The Measurement Minute #12 with Gary Angel : Making VoC Reporting Better Voice of Customer reporting is the neglected step-child in the BI/Enterprise Reporting world. It shouldn't be tha...
The Measurement Minute #11 with Gary Angel : Change is Good Far too many VoC programs are essentially static - asking the same questions over and over and over. Stop thinking scoreboard ...
The Measurement Minute #10 with Gary Angel : Getting Voice of Customer (VoC) Right VoC is a primary driver of more strategic analytics. But using it that way demands a shift from scoreboard metric...
The Measurement Minute #9 with Gary Angel : What Analytics are Strategic? So if analysts aren't looking at the right stuff for driving enterprise strategy, what is the right stuff?
The Measurement Minute #7 with Gary Angel : Lessons Learned from a Long Career in Analytics Introducing a series of minutes on enterprise analytics - what's hard about doing analytics an...
The Measurement Minute #6 with Gary Angel : Seeing into the Soul of the Shopper Combining in-store VoC and behavioral research makes for a powerful combination that makes each approach better... ...
The integration of behavioral research and Voice of Customer is remarkably fruitful. I saw that first hand in a project we recently completed with our partner Insight Safari for a top 10 retailer in ...
The Measurement Minute with Gary Angel : #5 : The Digital Analytics Hub Conference It's all conversational format makes the DA Hub the best, most enjoyable and useful conference going...
The Measurement Minute with Gary Angel : #4 : The New GDPR Regulation and Store Measurement It may be Y2K for attorneys, but we have to live with it.