The Operational Use-Cases for People-Measurement Alerting

The Operational Use-Cases for People-Measurement Alerting

By Gary Angel


December 19, 2022

The Measurement Minute with Gary Angel

The Measurement Minute by Gary Angel


While performance may be the biggest challenge in building a people-measurement based alerting system, the most important problem for most businesses to solve is HOW to use people-measurement alerting. Use-cases tend to fall into one of these basic categories: operational management, customer journey, and security / loss-prevention. Of these, operational management is the most common and probably has the broadest set of potential uses.


Operational management use cases include but transcend line-management across multiple verticals. Crowd management, staff allocation, dynamically changing service strategies, providing public information for self-routing, and maintenance scheduling can all drive both ROI and better experience.


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