Technology Choices for Measuring People-Based Processes
The Measurement Minute by Gary Angel If store-side operational measurement is a huge miss - making it impossible to improve processes around things like curbside pickup - how do you get ...
Store-side Op Measurement is a HUGE Miss
The Measurement Minute by Gary Angel A lot of the worst aspects of the curbside pickup experience are driven by bad customer communications. But even with perfect communications, a thirt...
Breaking down a bad curbside pickup experience
The Measurement Minute by Gary Angel A lot of bad curbside pickup experiences are caused by 2 basic mistakes: not having a busy-time/overflow strategy and misusing core technologies like...
High Risk, High Reward. Building Habits is the Business Of Good Customer Experience
The Measurement Minute by Gary Angel Covid is driving massive change in customer behavior and attitudes. Will it last? Nobody really knows. But every marketer knows that customer habits are hard t...
(Safely) Reopen Retail! DM Launches Occupancy Alerting App
Not long after coronavirus began to shut down many of the stores, events and venues that we are privileged to measure, Digital Mortar began to consider ...
Testing Ideas for Display Measurement
The Measurement Minute by Gary Angel Creating good testing ideas is a common roadblock to the successful use of analytics. Fortunately, at least when it comes to display measurement, bui...
Display Analytics Case Study: The Surprisingly Easy Path from Analytics to Action
The Measurement Minute by Gary Angel Data doesn’t always create new understanding and new understanding doesn’t always generate new action. It’s all too common to get interesting d...
Full-Funnel Display Analytics
The Measurement Minute by Gary Angel Adding product interaction and take-away metrics for display measurement creates something close a full-funnel analysis. When you know Traffic (Oppor...
The Basics of Display Measurement
The Measurement Minute by Gary Angel Using PoS to measure display performance is surprisingly hard. Beginning of season rollouts make comparability a challenge. And the goal isn't so muc...